Refund Policy

Your 30-Day Return and Exchange Window

For an accurate overview of your 30-day return and exchange window, our established approach is that melin provides an eligible 30-day window for no-reason returns and exchanges for eligible items. Contact support@melinmark.shop within 30 days after delivery before any merchandise is returned.

As part of our standards for your 30-day return and exchange window, we apply this requirement: for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin covers the approved return-shipping expense and provides a prepaid label or equivalent free return arrangement.

How to Reach Us

When reviewing how to reach us, our service position is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinmark.shop or call 570-905-4694.

Return Eligibility

For a straightforward understanding of return eligibility, customers should understand that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

When considering return eligibility, this policy confirms that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

How and When Refunds Are Issued

In connection with how and when refunds are issued, we apply this requirement: after an approved return is received and inspected, the refund is credited to the same payment method used for the purchase within 5–10 business days. A bank or card issuer can take additional time to post under the financial institution's procedures.

Cancellations Before Dispatch

As part of our standards for cancellations before dispatch, our operating standard is that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Authorized Return Destination

For dependable guidance on authorized return destination, the following rule applies: the default return address is 2769 Short St, Cottondale FL 32431, United States. Do not send a return until return instructions have been issued.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinmark.shop

Phone: 570-905-4694

Physical address: 2769 Short St, Cottondale FL 32431, United States